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What
happens if my car gets towed?
Call AA Towing at (408) 238-7607
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What
if I have a complaint about one of my neighbors?
If you have a complaint about one of your neighbors,
please discuss the situation, in a neighborly spirit,
with the specific individual. Many times, issues can
be resolved through proper communication. Once you've
done all you can to resolve the situation yourself,
please send a letter to the
Board. The Board's intent is to protect all parties
involved, and your confidentiality will be preserved
to the extent the situation permits.
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What should
I do if I experience problems with sewer problems?
If you notice your sink, tub , shower and toilet are
not draining properly and it’s bubbling or water
is overflowing, there is a possible sewer back-up. Call
the property manager immediately at (408) 363-9954.
If you reside in a first-story unit, please instruct
your upstairs neighbors to not use their sink, tub,
shower or toilet. Many times, sewer back-up is as a
result of food, grease, paper towels, cooking oils,
etc., that clog the pipes.
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What
if I want to subscribe to satellite television service?
All individually-owned television satellite dishes are
not allowed at the Tradewinds. As a result of improper
installations in the past, the Board of Directors passed
a resolution declaring individually-owned dishes forbidden
anywhere within the common areas of the complex. Individuals
who currently have satellite dishes (properly installed
or not) will be required to remove them upon the installation
of your buildings’ master satellite dish system
(see “How can I subscribe to the Tradewinds’
cable/satellite television service” entry for
more information). All satellite dishes improperly installed
will be removed immediately without further notice,
and the owner will be charged for any damage caused
to the roof and/or building. If you have any questions,
please contact the property manager by calling (408)
363-9954, or submit
a service request.
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How can I subscribe
to the Tradewinds’ cable/satellite television
service?
Over the next few months, Tradewinds will be installing
a complex-wide cable/satellite television network. A
complex-wide network eliminates the problems surrounding
improper/unapproved installation of dishes, improves
the esthetics of the complex overall, and enables cable/satellite
programming to all residents without having to install
costly hardware. With the new network, three satellite
dishes will be installed on each building, allowing
anyone residing within that building to access satellite
television programming. Likewise, special equipment
will be installed for residents of the building to access
cable television programming. The new network will allow
residents to choose their programming provider, and
subscription is quick and easy. Contact the property
manager for more information by calling (408) 363-9954,
or submit
a service request.
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How do I gain access
to use the Club House/Laundry Rooms/ Tennis Court?
All members of the Association are required to complete
a registration form. Keys for the Sports Club, laundry
rooms and tennis courts will not be issued without a
completed form. You may obtain a registration form by
contacting one of the Sports Club staff at the Sports
Club office. A deposit of $25.00 will be collected per
key issued.
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Whom do I contact
if I have a question regarding the billing/collection
of my monthly dues?
Contact Haney Accounting, toll-free at 1-888-786-6000.
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What if I want
to install new windows/doors?
Submit your proposed idea, along with a picture/schematic
of the product you’d like to have installed, to
the Board for approval. Submissions are reviewed, and
responses mailed out on a monthly basis.
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What should I do if
I notice a water leak?
If you reside in a first-story unit and water is leaking
from your ceiling, please inform your upstairs neighbor.
The second-story resident is responsible for any damage
to a first-story unit. If the cause of the water leak
is from the roof or in between the walls of the unit,
please contact management immediately by calling (408)
363-9954.
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When does the garbage
get picked up?
Garbage is picked up throughout the complex every Monday
and Thursday. Recycling is picked up every Wednesday.
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How do I contact
the Board of Directors?
In the event you’d like to contact the Board regarding
a general issue or dispute, please send a letter to
the Board, in care of Tradewinds Property Manager, Craig
Gorewitz at: CGorewitz@TradewindsHOA.com.
For confidential issues or disputes, contact the board
at: Board@TradewindsHOA.com.
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How do I contact
the property manager?
Craig Gorewitz, property manager, can be reached via
phone at (408) 363-9954 or via email at: CGorewitz@TradewindsHOA.com
Contact hours are Monday through Friday, 8:00 a.m. to
5:00 p.m.
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When are the board
meetings?
Homeowner Association Board Meetings are held on the
fourth Tuesday of each month, on the second floor of
the Sports Club, at 6:30 p.m.
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How do I get involved
in committee work?
Homeowners are encouraged to participate in the Tradewinds
community. There are a number of ways to help, and we
are constantly looking for individuals with various
talents. To learn how to become more involved, or to
join a current committee, visit our Community
Involvement page.
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How often does the
Association spray for pest control?
Pest control sprays are done on a quarterly basis. In
the event that you experience issues with pests, please
submit
a service request.
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What do I need
to do when a utility company is scheduled on-site?
To schedule an appointment with Comcast cable, you must
call Comcast Supervisor Adrian at (408) 426-7805. Adrian
has full access to the locked cable service boxes.
To schedule an appointment with all other utility companies
(i.e., PG&E, SBC, AT&T), contact the utility
company directly as they have their own locked service
boxes.
Note: Sports Club staff do not have
keys to locked service boxes. If you need a utility
door opened, arrangements can be made by calling Craig
Gorewitz, property manager, at (408) 363-9954, or submit
a service request.
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